Privacy Policy

At Charlie's Rock Shop we take the protection of our customers privacy very seriously and will do all that we can to maintain that privacy.

The full details of our policy are stated below.

We recommend that you view these details regularily in order to obtain the most current and correct statement.

How do we use the information you give us?

We use the information you provide to administer your account and process your orders.

We will only contact you be telephone or by post if there is a query regarding your order or if you have requested to be notified of the arrival of a product.

If you wish to be kept up to date with details of whats happening at Charlie's Rock Shop you can subscribe to our Blog at www.charliesrockshop.com/blog/

Disclosing information to third parties

The only third parties we will pass your details to will be financial bodies such as banks and credit card processing companies.

Cookies

Cookies are pieces of consumer information that are stored by your browser on your computer hard drive. Cookies are used to help us ensure that items are placed into your shopping basket and your orders are processed correctly. They help us to identify you as you travel around the site and they provide information that will help us to improve the service and products that we are providing.

Please note, no recognisable information that is stored in a cookie can be traced back to an individual.

You will need to ensure that your cookies are enabled before you register to purchase from this site.

Security

When you place your order you will have use of an advanced secure server. This software encrypts the information you provide before it is sent to us. Additionally, credit card numbers are encrypted both before your order is processed and when the details are stored on our database.

To check the security of our website check the lower bar of your browser when you fill in the payment details. If you see an unbroken key or a closed lock this means that the encryption is active.   

We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.

If you should have any questions about our privacy policy please contact us on info@charliesrockshop.com or 020 8544 1207.